Your Most Asked Privacy Policy Questions
We collect your full name, date of birth, email address, phone number and preferred payment method (DANA, OVO, GoPay or QRIS). We also verify your identity using this information. Game activity and login history are logged to keep your account secure and detect fraud patterns.
No. We only receive confirmation that your DANA or OVO payment was successful. We never access your bank or wallet statements. A unique transaction ID links the deposit to your account, but we cannot see other payments you make outside hawai303.
Personal details like your name and email are deleted within 30 days of account closure. Payment records (showing QRIS transfers or GoPay deposits) are kept for 7 years for regulatory compliance. You can request full deletion by contacting support in writing.
No. We do not sell or share your personal data with marketing companies. We share only transaction data with our payment processors (DANA, OVO, GoPay) to process your deposits and withdrawals, and only game-play data with our studio partners to deliver the games you play.
Contact live chat immediately. We freeze your account within seconds, verify your identity using your registered email and phone, and help you change your password. If your device was lost, we deactivate all active sessions so no one else can access your account or wallet.
You can request deletion of personal details while your account is still active. We will close your account and delete your name, email and phone from our servers within 30 days. Payment records stay for 7 years as required by law, but are anonymized so they cannot identify you.
We log your device type (mobile, tablet, desktop) and general region based on IP address to prevent fraud and ensure service availability in your area. We do not use GPS or precise location tracking. Depends on local law, access may vary by region in Indonesia.
